Frequently asked questions
What is your return and refund policy?
At Furnishka, we offer a hassle-free return and refund process:
Cancellation: Orders can be canceled before shipment. Refunds will be processed within seven business days via your original payment method.
Return & Defects: If you find a significant defect (e.g., large cracks, unremovable stains), report it within two days for a full refund. Minor defects are not eligible for a refund. Partial refunds may apply for defective set items.
Refund Process: After approval, refunds are completed within seven working days. For assistance, contact customer support at info@furnishka.com.
Can I see the furniture in person before buying it?
You can visit our stores in Bengaluru - Whitefield, Banaswadi, Sarjapur, and JP Nagar to experience the furniture firsthand. Our staff will gladly assist you and provide more details about our products.
What is the delivery time for Furnishka's custom sofas?
Furnishka offers a rapid delivery service, ensuring that custom sofas are delivered within 10-15 days from the order date. This quick turnaround allows you to enjoy your personalised furniture without unnecessary delays.
Can I customise the size and layout of the furniture?
Yes, Furnishka offers extensive customisation options, allowing you to adjust the size and layout of various furniture pieces. With different fabrics to choose from and minor design adjustments, you can create a piece that fits your needs and preferences.
Are there any additional costs for customisation?
The cost of customisation varies depending on the specific requirements and materials chosen. However, Furnishka strives to provide competitive pricing to ensure you get the best value for your investment. Contact our team for detailed pricing information based on your customisation needs.
What materials are used in Furnishka’s furniture?
Furnishka uses high-quality materials, including premium fabrics, durable sheesham, teak wood, and sturdy rust-proof metal components, to ensure the longevity and durability of our furniture. Every piece is crafted with care to meet industry standards and customer expectations.
How should I care for and maintain my Furnishka furniture?
For upholstered items, vacuum regularly and clean spills immediately. Dust wooden furniture and keep it away from direct sunlight and heat sources. We provide specific care instructions for each product.
