This Privacy Policy sets out our personal information collection and sharing practices for our websites and through the other channels described below. If you use our websites or provide your information to us (either via this website, in person, over the phone or by email (or by other means of electronic communication)), you agree to the processing set out in this Privacy Policy.

We respect your right to privacy and will only process personal information about you or provided by you in accordance with the “Data Protection Legislation” which for the purposes of this Privacy Policy shall mean: (i) the Digital Personal Data Protection Act, 2023 read with the rules made thereunder (“DPDP Act”); (ii) Information Technology Act, 2000 read with the rules made thereunder including but not limited to Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, as may be amended and modified from time to time (“IT Act”); (ii) the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“UK GDPR”), the General Data Protection Regulation ((EU) 2016/679) (“GDPR”), and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the DPDP Act or IT Act or UK GDPR  or GDPR and other applicable privacy laws.

By using or accessing our websites or the services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

YOUR INFORMATION

We may collect personal information about you from either our correspondence, basis your use of our website and platform, including information procured form cookies and analytics. In limited cases, and with due prior notice, we may collect and store sensitive personal data about the user, including bank account details for payments.

USE AND STORAGE TRANSMISSION OF YOUR PERSONAL INFORMATION

We only intend to use your personal information for legitimate interest towards improving our services, the website interface and to gain insights from the pattern of use case and service requirement and market our services, or pursuant of our legal obligations, if any. For the limited purposes identified above, we may disclose your information to legal and regulatory authorities, external advisors, service providers, potential purchasers of our business who shall undertake to protect all personal information in accordance with the standards required under applicable law as well.

We do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email, telephone, text or other electronic communication with information, news and offers on our services. You may withdraw consent to marketing at any time by contacting us at [·] and we will, going forward, refrain from contacting you for any promotional or marketing material.

We will retain your personal information for as long as is necessary for the processing purpose(s) for which they were collected and any other permitted linked purpose, and restrict access to your personal information to only those persons who need to use it for the relevant purpose(s).

TRANSMISSION AND SECURITY OF YOUR PERSONAL INFORMATION

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our websites. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

No data transmission over the internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with Data Protection Legislation requirements. In any event, you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.

All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of.

If you communicate with any third party through our service, please take necessary consideration when you decide to provide your personal information to the third party, including, but not limited, your contact information or address. Please keep your personal information safe and only provide your personal information to a third party when it is necessary.

COOKIES POLICY

We use cookies to help us understand user behaviour. The cookies are stored on a user’s web browser and they let us know a user’s activities on our website. We analyse users’ behaviour in order to better serve the users and to make improvements to our website. We do not collect any personally identifiable information from the user unless the information is explicitly provided to us by the user through submission forms on our website. We do not sell any personally identifiable information to any third parties. We use Google Analytics to keep track of our website traffic, which may use cookies for this purpose. Please refer to Google Analytics’ privacy policy for further information.

DELETING YOUR INFORMATION

If you wish to have you personally identifiable information that you have provided to us deleted, you can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain personal information may lead to cancellation of your registration with the websites and your access to certain features of the websites.

MISCELLANEOUS

We will use our best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it, and any escalating dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India and the courts of Hyderabad, India are the only place where disputes or claims relating to or connected with this Privacy Policy (including non-contractual disputes or claims) may be decided.

We may change the content of our websites and how we use cookies without notice, and consequently our Privacy Policy may change from time to time in the future. We therefore encourage you to review them when you visit the website from time to time to stay informed of how we are using personal information.

If you have any questions in relation to this policy, please contact Grievance Officer for IT Rules.

This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the IT Rules that requires publishing the name of the Grievance Officer and his/her contact details on the websites, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.

Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.

In accordance with Information Technology Act, 2000 and rules made there under, the name and the contact details of the Grievance Officer are provided :

Name – Mahesh Majali

Email Id - grievanceofficer@furnishka.com

Further for any product or services related complaint or query, please email us your query at info@furnishka.com