WARRANTY POLICY

The sale of products on this website is protected by warranty that the products will be free from manufacturing defects and defects in design and workmanship (“Warranty”) in accordance with the terms and conditions set out hereunder (“Warranty Policy”).

Warranty Period

The Warranty provided under this Warranty Policy shall be effective from the date of delivery of product to you, and shall continue in effect for each product as per the detail listed on the product detail page with the complete description about the product (“Warranty Period”).

Warranty Claimant

This Warranty is provided to the purchaser of the product as per the order confirmation receipt, and is non-transferrable. In order to be eligible for this Warranty, you must present a valid invoice (with a proof of date of delivery, if different from date of delivery in the invoice) in respect of the purchased product, as and when requested by us or our representative(s). Any modifications or alterations made to the products post purchase not done by an authorized personnel of Furnishka, will void the Warranty.

Furnishka Responsibilities

Subject to the conditions listed on the respective product details page and during the Warranty Period, Furnishka at its discretion would (a) repair the damaged Product, (b) replace the damaged Product with new Product, or (c) refund to you the purchase price of the damaged Product, as per the following:

(a) In case of repairing any damaged Product under this Warranty, we will pick up from the address/repair on your location the damaged Product where such Product was delivered. However, in case of pick up, upon your request and at our discretion, we may agree to ship the repaired Product at an address other than the original Product delivery address.

(b)  Replacement of the damaged Product will also be delivered to the address where such damaged Product was originally shipped. At the time of delivery, we will collect the damaged Product as well. However, at our discretion and upon your request, we may agree to ship the replaced Product at an address other than the original Product delivery address.

(c)  Refunds, if any, in case of pre-paid orders, shall be credited to the same account through which the original order for the Product(s) and its payment thereof, was made. A valid refund claim under the Warranty Policy shall only be processed upon successful pick up of the damaged Product by us.

Exclusions:

This Warranty does not cover following type of damages, defects identified like damages due to inadequate maintenance of the product, Mishandling, excessive loading and negligence in usage. This Warranty will also not cover wear and tear due to regular usage of the product as well as any variations due to natural characteristics of the materials used. Furnishka’s decision shall be final with respect to the nature of defect and applicability of Warranty.

Warranty Disclaimer

Furnishka shall not, under any circumstance, whether as a result of breach of contract or warranty, tort, or otherwise, be liable for any incidental, special or consequential damages, including loss of profits or revenues or any other costs or damages. This Warranty shall not in any manner extend to personal injury and/ or death caused by the User’s own negligence or omissions. To the maximum extent permitted by applicable laws, the remedies in this Warranty are your sole and exclusive remedies and Furnishka’s total liability, relating to or arising out of your purchase or use of Product or damage thereto, regardless of the type or cause of such damage or the characterization of the claim asserted (whether in contract or tort), shall not under any circumstances exceed the Product’s purchase price as on the invoice. This Warranty does not cover: (a) minor imperfections in the Product that broadly meet design specifications, or imperfections that do not materially alter the Product’s functionality; and (b) claims arising out of the Product’s dissimilarity with the images appearing on the Platform. You are required to satisfy yourself regarding the suitability of the Product before making any purchase. Furnishka does not make any representation or warranty as to the suitability of the Product for any particular use. Furnishka is not liable to fulfill any responsibility in case of an invalid or wrongful Warranty claim. Furnishka makes no assurance, representation or warranty that the replaced Product will be identical or similar to the Product you purchased. Furnishka reserves the right to be the sole judge as to whether the Product is a damaged Product and its decision in this regard shall be final. Furnishka further reserves the right to charge the claimant for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement of the Product.

In the event that a specific set of warranty(s) for any Product or service is provided by a third party i.e. by a manufacturer of the Product that is offered on the Furnishka Platform or a third party from whom the Product has originated or a third party service provider, such warranty claims are amongst and between the third party and you. Furnishka shall not be liable or responsible for any such warranty(s).  We do not take any obligation to mediate or resolve any dispute or disagreement between you and such third party.

Governing Law & Jurisdiction

This Warranty Policy shall be governed by laws of India and all claims arising from this Warranty Policy shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.

Amendment

Furnishka reserves the right to modify or amend the terms and conditions herein due to change(s) in availability of services, Products and/ or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

Contact Us

If you want to make a Warranty claim during the Warranty Period, please contact our customer support team at info@furnishka.com, along with the invoice and Product details, who will assist you with the Warranty claim process.

CANCELLATION, RETURN AND REFUND POLICY

This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and refund thereof.

Cancellation of Products

You can cancel orders for Products partially or fully prior to the shipment of the Products being initiated. Orders cannot be cancelled once the Product has been shipped. You can check the status of your order (“placed” or “payment completed” or “goods packed” or “shipped” or “delivered” or “cancelled” or “refund initiated” or “refund completed”)

In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order by logging in the platform.

On receipt of the cancellation, we shall cancel the order and initiate the refund for the Products within 7 (Seven) business days from the receipt of the cancellation request from you or pick up of the products, if applicable. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to applicable policies and charges of the user’s bank/ financial institution.

The cancellation policies mentioned here do not apply to certain pin codes. To know the specific cancellation policy for your delivery location, please enter your pin code in the box provided on the website.

The Product specific cancellation policy will be mentioned on the product listing page. The cancellation policy for third party Products will be mentioned on such Product listing page.

Return of Products

While our delivery team will do quality check for all products, you are still responsible for inspecting the product’s final quality once it is delivered. You can inform us about any problems associated with the condition of the product immediate, but not later than 2 days from the date on which the product is delivered (“Review Period”).

If a material defect is brought to our attention before the end of the Review Period and such defect, in our sole discretion it identified as a valid material defect, we will process the refund in accordance with this Policy.

Refund for Defected Products

We will issue a full refund for the following material defects in the products delivered to you, subject to return in accordance with this Policy:

(1) Big cracks or tears of more than 10cm

(2) Unremovable stain of more than 5 cm

(3) Worn out mattresses and sofas

(4) Broken wood.

We do not issue refund for minor defects such as but not limited to small scratch and washable stain. In the event of the purchase of set items such as mattress and bed frame, and only one of the items has material defects and you wish to keep the rest of the products, a partial refund will be generated to the extent of material defect, computed at our sole discretion.

The refund is completed subject to unequivocal and irrevocable waiver of any and all claims for chargebacks, reimbursements or any other liability claim. The refunds generally take 7 working days from the time the refund request is accepted.

Contact Us

If you want to place a return / refund request during the Review Period, please contact our customer support team at info@furnishka.com, along with the invoice and Product details, who will assist you with this process.